1. Overview

Linkupnepal Hosting respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website, products, and services.

2. Information We Collect

• Name and contact information
• Email address
• Phone number
• Company information
• Billing address
• IP address
• Support ticket information
• Service and order details
• Server logs and diagnostic information

3. Registration Information

When creating an account, we collect information required for account management, verification, billing, and service delivery.

4. Account & Login Information

We collect login records, IP addresses, authentication logs, security events, and account activity necessary to secure our systems and provide services.

5. Support Tickets & Communications

Information submitted through support tickets, emails, live chat, screenshots, attachments, and diagnostic logs may be stored for support, training, and security purposes.

6. Product & Service Information

We may collect information regarding hosting accounts, domains, email services, VPS services, server configurations, and service usage to provide support and fulfill contractual obligations.

7. How We Use Your Information

• Provide and manage services
• Process payments and invoices
• Respond to support requests
• Send service notifications
• Improve service performance
• Detect and prevent fraud
• Maintain system security
• Register and manage domains
• Comply with legal obligations
• Send marketing communications (opt-out available)

8. Payment Information

Linkupnepal Hosting does not store credit card or debit card details. Payments are processed through secure third-party payment providers. Only transaction references and payment verification details are retained.

9. Sharing of Information

• Payment processors
• Domain registrars
• Infrastructure providers
• Email delivery providers
• Customer support systems
• Legal authorities when required by law

10. Domain Registration Data

When registering domains, required registrant information may be shared with domain registries, registrars, and ICANN-accredited entities in accordance with domain registration policies.

11. Cookies & Tracking Technologies

We use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, and enhance user experience.

12. Data Retention

Personal information is retained only as long as necessary for business, legal, regulatory, accounting, and security purposes.

13. Data Security

• SSL/TLS encryption
• Access controls
• Multi-layer security measures
• Firewall protection
• Regular security monitoring
• Restricted employee access

While we implement commercially reasonable security measures, no transmission or storage system can be guaranteed to be completely secure.

14. Data Deletion Requests

You may request deletion of your personal data by contacting our support team. Certain information may be retained where required by law, fraud prevention, accounting requirements, or contractual obligations.

Email: support@linkupnepal.com

15. Your Privacy Rights

• Access your personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Restrict processing
• Object to processing
• Request data portability where applicable

16. Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in marketing communications.

17. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect information from minors.

18. International Data Transfers

Data may be processed in data centers located in different countries depending on the infrastructure and services selected by customers.

19. Legal Disclosure

We may disclose information where required by law, court order, government request, law enforcement investigation, or to protect the rights, safety, and security of Linkupnepal Hosting and its customers.

20. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our website. Continued use of our services constitutes acceptance of the updated Privacy Policy.

21. Contact Information

Linkupnepal Hosting
Email: support@linkupnepal.com
Website: www.linkupnepal.com